Shipping Policy

Effective Date: July 6, 2026

Thank you for shopping with Amzal Store. Every rug is carefully handcrafted by skilled artisans in Marrakech, Morocco, and we are committed to delivering your order safely and efficiently.

Order Processing

Orders are processed after payment has been successfully received through PayPal.

For ready-to-ship rugs, processing usually takes 1–3 business days.

For custom and made-to-order rugs, production typically takes 5–6 weeks before shipping. The estimated production time is displayed on the product page.

Shipping

We ship worldwide.

Once your order has been shipped, you will receive a confirmation email with a tracking number (when available).

Shipping times vary depending on the destination country and the shipping carrier.

Estimated delivery times are provided as a guide only and are not guaranteed.

Shipping Delays

Delivery may occasionally be delayed due to:

• Customs inspections

• Weather conditions

• Public holidays

• Carrier delays

• Other circumstances beyond our control

Amzal Store is not responsible for delays caused by shipping carriers or customs authorities.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or other local fees.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Please check your country's import regulations before placing an order.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order.

Amzal Store is not responsible for delays or lost packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to help resolve the issue.

Contact Us

If you have any questions about shipping, please contact us.

Amzal Store
Marrakech, Morocco

Email: amzalchat@gmail.com